This wholly online course uses course notes, examples, role plays, links to quality educational websites, graphics, a workbook and self-test quizzes to assist the student’s learning. The course is facilitated via the forum by an experienced online tutor. The forum provides a place where topical issues may be raised, case studies discussed, questions posed and answered, links to additional information provided, etc.

Aim

The purpose of this course is to guide the student in the acquisition of effective communication skills so that their interactions with clients, health care providers and the community will be professional, educational and demonstrate empathic understanding.

Learning Objectives

On successful completion of this course the student will be able to:

• communicate effectively using counseling techniques, articulated by listing the qualities of an effective counselor, demonstrating attending behaviour, giving examples of following behaviour including open and closed questioning, choosing examples of different types of listening skills and listing some phrases that may help their client arrive at a solution.
• discuss the issues faced when a new baby enters the family, describing how they can be most effective in their support at this time.
• list four important steps in each of the preparation, the introduction and the conclusion when speech making.
  
  
• develop and deliver educational materials demonstrating examples for auditory, kinaesthetic and visual learners; write an aim and learning objectives; list at least 5 points against which to check written materials.

Administration

BE05 Communication and Education is facilitated by an experienced International Board Certified Lactation Consultant.

There is a forum where topical issues may be raised, case studies discussed, questions posed and answered, links to additional information provided, etc.

The course is available as a one month subscription commencing on the day of notification to you of your username and password. On successful completion your Certificate will be emailed to you in pdf format.

Syllabus

1. Introduction
2. Counseling skills
   1. Qualities of a counsellor
   2. Attending skills
   3. Following skills
   4. Reflective listening
   5. Finding solutions
3. Transition to parenthood
   1. Pregnancy Issues
   2. Parenthood
   3. Implications for practice
4. Public Speaking
   1. Preparation
   2. Practice
   3. Presentation
5. Principles of Adult Learning
   1. Planning education materials
   2. Breastfeeding classes
   3. Written materials

Required Reading Material

All required reading materials are available online.

A quality, current counselling text and a lactation text is recommended to augment your studies.

Assessment

Automatically graded online multiple choice questions.

Passing grade is 85%. Unlimited attempts permitted.

A Workbook downloaded from the course is not required to be submitted, but completion will aid learning and provide an excellent resource.

Accreditation

On successful completion of this course you will be awarded:

• 12 L CERPs*
• 12 Contact Hours (ANCC)**

*IBLCE Approval Number: C26309
**Health e-Learning is an approved provider of continuing education by the Virginia Nurses’ Association, an accredited approver by the American Nurses’ Credentialing Center’s Commission on Accreditation. ANCC Approval 07-01-01

Quality Assurance

• Author: Denise Fisher, MMP, BN, IBCLC
• Co-author: Barbara Ash, MA, IBCLC
• Reviewed by subject matter expert: Sue Cox, IBCLC
• Course release date: September 2006.
• Next review date: October 2008

Enrolment and Fees

Enrollments are accepted online, or upon receipt of a faxed or mailed enrollment form (number and address on enrollment form). Click HERE now to go to the Enrollment page where you can enroll online or download and print the Enrollment Form