Part time, regular (5hrs/wk, maybe more)
Flexible hours, all online
Small business in education in Breastfeeding/chestfeeding and human lactation
Schedule 1: Position Description
Purpose:
This position is to provide our French speaking customers (online students) with a point of
contact and to promptly respond with professional and courteous communication.
Role:
Key Competencies
- Communication skills - written and verbal
- Must be fluent in French and English (written and spoken)
- Additional languages are advantageous (Simplified Chinese and Spanish)
- Planning and organizing
- prioritizing
- problem assessment and problem solving
- information gathering and information monitoring
- attention to detail, accuracy, and time management
- flexibility
- adaptability
- Must be a team worker
- People person, friendly and kind disposition
- Have knowledge about breastfeeding/chestfeeding and human lactation
- Must be inclusive aware
Office skills
- Must have own computer and access to good internet
- Must be computer literate
- Knowledge of software programs (Word, Excel, Google Suite).
- Working knowledge of Moodle, Slack, Joomla, FreshDesk and possible other programs is an asset. Training will be provided to the successful applicant.
- Knowledge of clerical and administrative procedures and systems
Customer Service
- Assist Client Services and Accounts Officer when needed.
- Provide customers who email IIHL and/or Health-e-Learning.com with relevant and appropriate information or solutions to their user problems.
- Refer any sales enquiries to the directors of IIHL.
- Assist to provide first tier online technical support for clients and customers and refer to Technical Officer as needed.
Online Services
- Assist in editing non-programmable items into the IIHL and/or Health-e-learning.com website e.g. news items (occasional and small translations from English to French or French to English)
- Assist with the quarterly French-newsletters and occasional promotional announcements.
General
- Undertake projects as directed by supervisor or IIHL management.
- Attend occasional meetings as required (online).
- IIHL maintains a teamwork approach to services offered. Assist other workers asrequired.
- Assist with office documentation/resources into the IIHL and/or Health-e-learning.com procedures manual.
Other duties as directed by the management
- Assist with general reception and office duties
- Assist with reporting to accrediting agencies (ie: IBLCE, professional orders, etc)
- Assist with customer and/or client invoices and/or refunds with aid of Technical Officer and/or Directors
- Other duties as directed by the management
Conditions:
- Working hours:
- The contractor will undertake work tasks for a period of 5 hours per week during advertised office hours, unless otherwise mutually agreed (Monday to Friday).
- Flexible (must login to check emails Monday mornings and at least Friday afternoons)
- Connect daily (Monday to Thursday) with Client Services and Accounts Officer in Afternoon (based in Australia)
- Occasional replacement work for Client Services and Accounts Officer (approximately 4 weeks a year)
- The contractor shall record hours.
- The contractor will log into Slack during mutually agreed upon work hours.
- Work tasks and communications will be conducted online, unless otherwise mutually agreed.
- IIHL is responsible for monitoring the work performance of the contractor
- Services will be provided from the premises of the contractor or otherwise by mutual agreement.
- The contractor will negotiate absences with IIHL at least one month in advance.
- Prearranged absences not to exceed 2 weeks per 6 months period.
Remuneration:
- IIHL will contract on an hourly basis.
- Payment in Canadian dollars
- The contractor will invoice IIHL every two weeks.
- Hourly rate be discussed during interview
If you would like to apply for this position please complete the application form and email to This email address is being protected from spambots. You need JavaScript enabled to view it.