BE05: Communication and Education

Of all the skills essential to a health care professional, it could be said that the most important of these is communication. Without the ability to communicate effectively, your knowledge, skills, and care cannot be shared. In this course, you will learn about the strategies that define a good communicator and have the opportunity to apply your knowledge. Being in a position of respect as a health professional you will be asked to address groups of people, the public, colleagues, or parents.  Therefore this course will help you to prepare for public speaking, as well as develop effective workshops, classes, and written materials.

Access Time:
1 month (starting from the time of purchase)
Enrolling in more than 1 course? Time is cumulative ie buy 2 courses, and have 2 months' access to both courses. 
4L, 2E, & 6R CERPs / 12 CH / 12 Pre-exam Education Hours / 6 pre-exam communication skills hours - as per April 2021 IBLCE exam applicant requirement.
Recertification Content Outline Topics: 
V. Psychology, Sociology, and Anthropology (parenthood, family lifestyles);
VII. Clinical Skills - B. Education and Communication (Active listening, Anticipatory guidance, Care plan development and sharing, Educating mothers and families, Educating professionals, peers, and students) ;
VII. Clinical Skills - C. Ethical and Legal Issues (Code of Professional Conduct (CPC), WHO code – advocacy and policy)
This course is facilitated by an experienced International Board Certified Lactation Consultant (IBCLC)

Well-constructed online learning gives you the best of both worlds - quality content that you can work through at your own pace, in your own place, but with a level of personal attention that even rivals face-to-face programs. And, you guessed it, Health e-Learning programs are the BEST of online learning with all these great features:

  • Log in when it suits you 24/7/365
  • Study at your own pace within your enrolment period
    • no formal deadlines, stressful exams, or assignments
  • All reading provided or linked
  • Periodic testing of knowledge with fun self-test activities
  • Course facilitation by a highly experienced IBCLC tutor
  • Gain valuable support and network with students from all over the world
  • Immediate feedback for the final online assessment
    • certificate of completion issued immediately
  • Administrative and technical support is available online


No formal prerequisites. Few people have been taught good communication skills. You will need the ability to observe the effect of your words on others and have the patience and commitment to practice new ways of communicating, if necessary.


  1. Introduction 
    • Professional Conduct of an IBCLC
    • Professional records
    • Ethics
    • Ethics and Social Media
  2. Communication skills
    • Attending behavior
    • Listening skills
    • Building confidence
    • Resolution
    • Applying the theory
  3. Transition to parenthood
    • Pregnancy Issues
    • Parenthood
    • Implications for practice
  4. Public Speaking
    • Preparation
    • Practice
    • Presentation
  5. Principles of Adult Learning
    • Planning educational content
    • Infant feeding class or workshop
    • Written Educational materials
  6. Course Review


An active forum, where topical issues may be raised, case studies discussed, questions posed and answered, links to additional information provided, etc, is facilitated by an experienced IBCLC and is an integral part of the course. Reading and participating in this forum will enhance your learning experience and that of your colleagues.

Reading Material

  • All required reading materials and resources are available online.
    • However, a quality, current communication or counseling text is advisable to support your studies.
  • Participants are permitted to print one copy of their course for their personal use only.
    • If you do wish to print, please be aware that some courses are over 60 pages in length. Be advised that links to articles and interactive activities are not available in the printed version.

Quality Assurance

  • Author: Carole Dobrich, RN, BSc., IBCLC, Kathy Parkes, MNS-Ed, BSPsy, RN, IBCLC
    Reviewed by subject matter experts: Melanie Gingras, BScN, IBCLC, Kristina Palmer-Field, RN, RM, BA, IBCLC
    Reviewed yearly. New information is incorporated as it becomes known.


The purpose of this course is to guide you in the acquisition of effective communication skills so that your interactions with clients, healthcare providers, and the community will be professional, educational, and demonstrate empathic understanding.


On successful completion of this course, the student will be able to

  • Identify professional responsibilities relating to client consultation.
  • Discuss and identify ethical and moral issues related to the IBCLC profession, the International Code, and the role of the IBCLC related to ethics and social media.
  • Communicate effectively using counseling techniques, articulated by listing the qualities of an effective counselor, demonstrating attending behavior, giving examples of following behavior including open and closed questioning, choosing examples of different types of listening skills, listing judgmental words to be avoided, listing 3 ways to build self-confidence and demonstrating these skills in a role play with a mentor.
  • Discuss the issues faced when a new infant enters the family, describing how they can be most effective in their support at this time.
  • List the important steps in the preparation, the introduction, and the conclusion when speech making.
  • Develop and deliver educational materials demonstrating examples for auditory, kinaesthetic, and visual learners; write an aim and learning objectives; list at least 5 points against which to check written materials.


Achievement of the learning objectives is assessed by automatically graded, online, multiple-choice questions. A passing grade is 80%.

A Workbook, downloaded from the course, is not required to be submitted, but completion will aid learning and provide an excellent resource.

On successfully completing this course, you will be able to download, save and print your Certificate of Completion. Your Certificate will note ongoing education accreditation points.


On successful completion of this course, you will be awarded:

  • 4L, 2E, & 6R CERPs 
  • 12 Professional Development Education hours*
  • 12 CHs

*Please see our Accreditation table for the most up-to-date accreditation numbers

For IBLCE examination preparation, this course provides 12 pre-exam education hours. (including the required 5 pre-exam communication skills hours)

Do we offer CEUs? Need other types of accreditation? Please see our Accreditation FAQ for more information.


  1. This course is facilitated by an experienced International Board Certified Lactation Consultant (IBCLC).
  2. The course is available as a one-month subscription commencing on the day of notification to you of your username and password.
  3. The subscription time is cumulative - for example, if you purchase 8 courses - you receive 8 months' access to all 8 courses.
  4. The subscription time may be extended by purchasing extensions, but must be purchased before the subscription expiry date.
  5. The average time it takes to complete this course, and assessment is 12 hours.
  6. On successful completion, your Certificate will be available to you in pdf format from the course website.
  7. Replacement certificates can be obtained for a fee, however, we maintain an official transcript that is available free for all customers to download at any time.

Fees and Payments

  • Enrollments are accepted online.
  • Payments online are available via credit cards through either PSiGate or PayPal gateways.
  • The cost is US$135.00 per course.
  • Additional fees, that are out of our control, may be charged by your bank to convert this to your local currency.
  • Please see our Payments FAQ for more information.

Refunds and Privacy

Please see our Terms and Conditions for more information regarding refunds and our Privacy Policy is also available.